Refund policy
All sales are final. No exchanges or returns will be accepted. Once payment is received, no returns will be accepted. Refunds may be applicable if your product has not been shipped within 15 days of your order being placed.
Please note that we do not offer refunds under any circumstances not due to our mistakes, due to our policy. So please be sure that you are ordering the correct product variant; size, color, etc. Please ensure that your address is correct before finalizing your order, as we are not responsible for any orders being lost or shipped to the wrong address provided.
Please contact us with any questions regarding this policy at kenandmelmerch@gmail.com.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately at kenandmelmerch@gmail.com if the item is defective, or damaged or if you received the wrong item. We will evaluate the issue and if needed, correct any mistakes made.
CHARGEBACK POLICY
- All customers must confirm they have read and agree to our terms and conditions before making a purchase.
- To prevent fraudulent orders, all customers must complete our 2-factor authentication process.
- If a chargeback is placed, we have evidence that the customer has agreed to our terms and conditions. This evidence will be used during any dispute case.
- The ramifications for a chargeback will be blacklisting the customer's IP address and name from our website.
- By making a purchase from our website, you agree to these terms and conditions. We reserve the right to update and change these terms and conditions at any time.
